Almost every day I receive messages from ERIE Policyholders—and often even from claimants insured by other companies—sharing their satisfaction with ERIE’s service. Our co-founder H.O. Hirt called these “Booster Letters” and kept them in a five-drawer filing cabinet that he called “ERIE’s proudest possession.”
I can understand why H.O. took so much pride in these letters because every time I read one, I feel it, too. Our commitment to being Above all in Service® has endured for almost 100 years—and hearing from Customers who experienced that firsthand tells me we’re continuing to get it right.
The strength of our service promise was also affirmed in J.D. Power’s most recent U.S. Property Claims Satisfaction Study, which named ERIE the top insurer for the home claims experience. This means a group of surveyed ERIE home insurance Customers said they were more satisfied with their property claims experience than customers who had claims with other insurance companies.
Keep reading and you’ll meet some ERIE Customers whose homes either suffered significant damage or were completely destroyed by severe weather events. They attest to the prompt, personalized attention they received from ERIE’s claims teams and speak to the empathetic service that made them feel cared for during a most disruptive time.
That’s our vow: to be with you every step of the way from the time you first file a claim to the moment your home is made whole again. And we measure our success by how faithfully you think we keep that promise.
Best,
Tim
