One hundred years ago, ERIE’s founder H.O. Hirt raised the letters ERIE out of the word SERVICE to remind us of the high bar we set for ourselves. What’s our secret? It’s our Agents and Employees who follow the Golden Rule: treating others as you would want to be treated.
After 100 years, ERIE has maintained its commitment to this tenet. How? Our values haven’t changed in an unchanging world.
‘Do the Right Thing’ From the Start
For us, insurance is a commitment and a calling. Hirt believed in building a business on the values of honor and decency, and his vision has become our mission.
Every Customer’s circumstance is different, so we don’t work from a one-size-fits-all script or an inflexible formula. We believe in humans working with humans, and our Agents and staff are one phone call or email away. We listen to you carefully, respond with tailor-made solutions and follow progress until you’re completely satisfied
The Human Touch
In today’s technology-driven world, maintaining the human touch is one of our key considerations in our decisions. In the age of AI and automation, we keep this promise. And no matter if you prefer analog or digital, your ERIE Agent will be right there to guide you each step of the way.
Top-Notch Claims Service
At ERIE, a claims experience that’s fast, fair and personal isn’t a luxury reserved for a select few. We want filing a claim to be an effortless process for all of our Customers. When something you value has been damaged or lost, our dedicated claims teams are here to restore your confidence.
ERIE also offers several practical tools to get you there, such as ERIE’s Mobile App, Photo Appraisal and 247 Emergency Roadside Service coverage, just to name a few.
Giving Where We Live
When it comes to insurance, the ERIE Agent in your neighborhood understands the realities of living in your community, such as the local costs of construction and common claims.
But the benefits of their local roots don’t stop there. Since your Agent is a part of the community, they’re also invested in making your town a better place to live and work. Whether that’s sponsoring the local Little League team or giving back through community service and nonprofit contributions, ERIE Agents build a strong presence in the areas they serve.
So, after 100 years, what does service at ERIE look like? It’s every compassionate, professional interaction with an independent Agent, a customer advocate, claims adjuster or the Erie Insurance app that makes you feel whole.