Running a business comes with a lot of moving parts—and a lot of responsibility. From keeping operations running smoothly to protecting employees, customers and your reputation, there’s no shortage of decisions to make or risks to manage. That’s why choosing the right insurance partner matters.
Erie Insurance ranked #1 in customer satisfaction among small business insurance providers, according to the J.D. Power 2025 U.S. Small Commercial Insurance Study. This recognition reflects feedback from business owners like you—and the confidence you’ve placed in us to help protect what you’ve built.
It’s an honor—and a responsibility we take seriously.
What Business Owners Value Most
The J.D. Power 2025 U.S. Small Commercial Insurance Study measured overall satisfaction across seven dimensions including trust, price for coverage, product/coverage offerings, ease of doing business, people, problem resolution and digital channels. ERIE ranked best in class for price for coverage, ease of doing business and people.
These results speak to what sets Erie Insurance apart—and why small business customers continue to put their trust in us.
But we know that recognition is just one moment. Our real focus is showing up for customers every day: helping business owners plan ahead, manage risks and recover with confidence if the unexpected happens.
Here When It Matters Most: The ERIE Claims Experience
No one plans for setbacks—but when something unexpected happens, how your insurance company responds can make all the difference.
At Erie Insurance, we believe claims service is more than a process—it’s a promise. A promise to be there when you need us most. A promise to listen, understand and guide you through the next steps with compassion and clarity.
Our local claims teams work alongside your agent to help you recover with confidence. Whether it’s damage to your business property, an injury or an interruption to your operations, you’ll work with people who care—people who treat your situation like it’s their own.
From start to resolution, we focus on what matters: helping you move forward and get back to what you do best. It’s service that’s personal, thoughtful and grounded in our commitment to putting people first.
Because when you choose ERIE, you're not just choosing a policy—you’re choosing people who stand by their word and show up when it counts.
Risk Control Services That Help You Stay a Step Ahead
At Erie Insurance, protection goes beyond the policy. Our risk control services are available to help business owners reduce the chance of costly disruptions before they happen.
We offer:
- Guidance on workplace safety and hazard prevention
- Loss control visits to identify exposures
- Industry-specific resources and checklists
- Support tailored to your unique operations and challenges
Whether you're facing a regulatory concern, updating safety procedures or preparing for seasonal risks, our risk control team—and your local agent—can help you take practical steps to reduce exposure and protect your people, property and processes.
Built on a Promise, Backed by People
You’ve worked hard to build your business. At Erie Insurance, we’re here to help protect it.
For more than 100 years, we’ve delivered on our promise to be Above all in Service®—with protection that’s personal, coverage that fits and relationships built on trust. From claims support to ongoing risk guidance, you can count on Erie Insurance to put people first.
That starts with your local, independent agent. They’re business owners too—people who understand what it takes to run a company, navigate change and plan for what’s next. Whether you’re reviewing your coverage, facing a challenge or exploring growth, your agent is right there with you—ready to help.
Have questions or want to review your current protection? Reach out to a local ERIE agent anytime. That’s what we’re here for.
ERIE® property and casualty insurance products and services are provided by one or more of the following insurers: Erie Insurance Exchange, Erie Insurance Company, Erie Insurance Property & Casualty Company, and Flagship City Insurance Company (home office: Erie, Pennsylvania) or Erie Insurance Company of New York (home office: Rochester, New York). The companies within the Erie Insurance Group are not licensed to operate in all states. Go to erieinsurance.com for company licensure information.
