Our suppliers are critical to achieving our mission of being Above All in Service®.
Review our policies and guidelines as well as our supplier code of conduct and invoicing requirements.
Visit our Supplier DEI page to see how our dedication to fairness and integrity carries through to the vendors we partner with.
Visit our user guides and forms page to submit your vendor setup form or get help using Ariba.
Frequently Asked Questions
The Ariba Network is an online service we and our suppliers use which is a convenient way to receive purchase orders and send invoices.
The free “light or standard” account uses email notifications to access the purchase orders and invoice statuses. Multiple users can have access to the account and notifications after registration. Refer to p.3 of Vendor Ariba User Guide to see further capabilities of Enterprise/Full Account.
Contact Ariba to reset the account through a verification process. Refer to question 5 of Vendor Ariba User Guide.
Refer to p.4 of Vendor Ariba User Guide. If no one from the company is able to access the account, you should reach out to Ariba following the Contact Ariba Support Guide for assistance. Sourcing and Vendor Management can be reached at 814-870-7160. For those who cannot identify their ANID number should reach out to Ariba directly.
Refer to p.10 of Vendor Ariba User Guide.
For Light/Standard account, save the email notifications from submitted invoices and follow the link within the email to view the invoice. You can then see the invoice status and scheduled pay date.
For Full/Enterprise account, go into your “Outbox” to search for the invoice number in question. Searching an exact number is easiest.
If you need assistance when you receive your first payment or have any questions about the SUA payment program, please contact J.P. Morgan Supplier Support Services at firstname.lastname@example.org or 877-263-5184.
If you have any questions related to your invoice or payment amount or if you would like to update your payment notification email address, please contact Erie Insurance’s Accounts Payable Resolution Desk at (814) 870-5050, or email APInvoicing@ErieInsurance.com.
Please use the Vendor Setup Form and follow the instructions within the form.
Please refer to the Invoicing Requirements.
Please contact our Accounts Payable Customer Service at (814) 870-5050, or email Apinvoicing@erieinsurance.com.