You’ve been in an auto accident, filed an auto insurance claim, and now your vehicle needs to be repaired. We have several options to get you back up and running as soon as possible. You always have the choice to work with any auto repair shop that you trust for the inspection, damage estimate and repairs.
Photo Appraisal Process
ERIE’s photo appraisal process is fast and convenient. There’s no need to get an estimate from an auto body repair facility or wait for a claims appraiser to make an appointment to inspect your vehicle. A text or email to our photo appraisal tool will be sent, which will walk you through the process of capturing photos and a short video of the vehicle damage.
Once photos are uploaded, we will prepare your estimate and will typically contact you within 48 business hours to discuss your settlement and if you are eligible for ePayment[1].
Direct Repair Program
We have a network of auto repair shops, collision businesses and dealerships through our Direct Repair Program (DRP). These businesses will estimate the damages, share the information with us and fix your vehicle. The DRP shops offer workmanship warranties, and they’re included in our program based on specific criteria for training, equipment and professionalism. If you would like to participate in our DRP program, find an auto repair shop near you. Our DRPs will be your point of contact and ERIE will be working in the background with your shop of choice.
Field Inspection
With a field inspection, a claims representative will arrange the date, time and location to inspect the vehicle.
Total Loss
If your car has severe damage, it may be deemed a total loss. In order to expediate please ensure you have the title and/or lienholder account information readily available.
Auto Glass Repair (Glass-Only Claims)
If just your vehicle’s window glass is damaged, we can help you fix it. Our glass claims service will connect you with the repair business of your choice or one that is associated with ERIEGlassSM, a network of more than 8,000 qualified professional repair and replacement glass shops that are affiliated with Safelite® Solutions. If you choose to participate in the ERIEGlass program, your glass claims rep will process the paperwork and even schedule an appointment for you. Repairs can be done at your home, business or another convenient location. To get started, call ERIEGlassSM at (800) 552-3743 or file it online.
For additional information on glass only claims, visit our support center page for auto glass repair or use the button below to start your claim. If you have the Erie Insurance Mobile App, you can file a glass claim conveniently from our ERIE app.
Getting You Back on the Road
Whether it’s a minor fender bender or more severe damage, we’ll be there to help make things right. If you have any questions about your claim or the repair options, get in touch with your local Erie Insurance agent. For quick policy, billing and claim information, visit - or create - your online account today.