You’ve been in an auto accident, filed an auto insurance claim, and now your vehicle needs to be repaired. We have several options to get you back up and running as soon as possible. You always have the choice to work with any auto repair shop that you trust for the inspection, damage estimate and repairs.
We have a network of auto repair shops, collision businesses and dealerships through our Direct Repair Program. These businesses will estimate the damages, share the information with us and fix your vehicle. The DRP shops offer workmanship warranties, and they’re included in our program based on specific criteria for training, equipment and professionalism. If you would like to participate in our DRP program, find an auto repair shop near you.
With this fast and convenient appraisal process. There’s no need to get an estimate from an auto body repair facility or wait for a claims appraiser to make an appointment to inspect your vehicle.
We will send you a mobile link (via text message and email) to our photo appraisal tool, which will walk you through the process of taking photos and a short video of the vehicle damage. Once they’re uploaded, a claims representative will prepare your estimate and contact you to discuss your repair options.
Already have an estimate from your shop of choice? That works too; in many cases (depending upon the dollar amount) you can submit your estimate along with any available photos to an ERIE claims representative for review.
With a field inspection, a claims representative will arrange to meet you and inspect and estimate the damages at a location that is convenient for you. We want to get your claim resolved quickly and as stress-free as possible.
If just your vehicle’s window glass is damaged, we can help you fix it. Our glass claims service will connect you with the repair business of your choice or one that is associated with ERIEGlassSM, a network of more than 8,000 qualified professional repair and replacement glass shops that are affiliated with Safelite® Solutions. If you choose to participate in the ERIEGlassSM program, your glass claims rep will process the paperwork and even schedule an appointment for you. Repairs can be done at your home, business or another convenient location. To get started, call ERIEGlassSM at (800) 552-3743 or file it online.
For additional information on glass only claims, visit our support center page for auto glass repair or use the button below to start your claim.
If your car has severe damage, we’ll inspect it and decide if it can be repaired or not. If it can’t be repaired, we’ll settle your auto insurance claim as a total loss.
Whether it’s a minor fender bender or more severe damage, we’ll be there to help make things right. Most claims have speedy resolutions, but the timeframe will depend on the nature of the accident. For instance, a minor fender bender will be processed generally faster than a claim involving multiple cars, property damage and injuries. If you have any questions about your claim or the repair options, get in touch with your local Erie Insurance agent.