Getting Car Accident Damages Estimated

You’ve been in an auto accident, filed an auto insurance claim, and now your vehicle needs to be repaired. We have several options to get you back up and running as soon as possible. These options apply if you have auto insurance, business auto or garage auto insurance policies with us.

Direct Repair Program

We have a network of auto repair shops, collision businesses and dealerships through our Direct Repair Program. These businesses will estimate the damages, share the information with us and then fix your vehicle. The DRP shops offer workmanship warranties, and they’re included in our program based on specific criteria for training, equipment and professionalism. Find an auto repair shop near you.

Repair Shop of Your Choice

You always have the choice to work with any auto repair shop that you trust for the inspection, damage estimates and repairs. We’ll be happy to work with the business that you pick.

Field Inspection

With a field inspection, a claims representative will arrange to meet you and inspect and estimate the damages at a location that is convenient for you. We want to get your claim resolved quickly and as stress-free as possible.

Paintless Dent Repair

Paintless dent repair works well for small dents and hail damage when the paint surface is intact. With this method, you can retain your vehicle's original factory finish and warranty. Minor auto repairs, such as a door ding, can take 20 minutes to a few hours. Some repairs can be done at your home or business. If you need a recommendation about who to work with, let us know, and we can suggest auto repairers who specialize in paintless dent repair.

Auto Glass Repair (Glass-Only Claims)

If just your vehicle’s window glass is damaged, we can help you fix it. Our glass claims service will connect you with the repair business of your choice or one affiliated with ERIEGlassSM, a network of more than 8,000 qualified professional repair and replacement glass shops. Your glass claims representative will process the paperwork and even schedule a convenient appointment for you. Repairs can even be done at your home or business. To get started, call ERIEGlassSM at (800) 552-3743.

Total Loss

If your car has severe damage, we’ll inspect it and decide if it can be repaired or not. If it can’t be repaired, we’ll settle your auto insurance claim as a total loss.

Getting You Back on the Road

Whether it’s a minor fender bender or more severe damage, we’ll be there to help make things right. Most claims have speedy resolutions, but the timeframe will depend on the nature of the accident. For instance, a minor fender bender will be processed generally faster than a claim involving multiple cars, property damage and injuries. If you have any questions about your claim or the repair options, get in touch with your local Erie Insurance agent.

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