Workers’ Compensation Claims Support

With any business, there’s always a chance someone will get hurt. When that happens, we’ll be there to help you. Here are the steps to follow to start a workers’ compensation claim.

  1. Start your claim

    If you need to report a workers’ compensation claim, please call us at:

    (855) 492-3665 during business hours (7 a.m. - 5:30 p.m.)
    (800) 367-3743 after business hours

  2. Share injury information

    Here’s some of the information that you’ll need when you call us.


    Employer information

    • Workers’ compensation policy number
    • Policyholder’s name
    • Company tax ID number


    Injured employee information

    • Personal information about the injured employee, such as name, address, phone number, social security number and date of birth
    • Occupation, hire dates, current position and wage information


    Incident information

    • Date and time of the injury and when was the accident reported to you and by whom (name of the person)
    • Type of injury, part of the body injured, cause of accident, where did the injury occur and where was the injured employee treated
    • Name of witness(es)


    ERIE will file all the required reports with the state workers' compensation agencies for you.

  3. Working with ERIE's claims team

    After a claim is filed, an ERIE claims adjuster will get in touch with you, the injured worker and the medical provider.


    When a catastrophic or serious injury occurs, ERIE's nursing team will contact the hospital and act as a liaison between all parties throughout the claims process. Our nurses add an extra level of medical expertise to help ensure you (and your employee) receive the support that you need throughout the claims process.


    Our team plays an important role in managing workers' compensation cases by:

    • Helping your injured employee get medical treatment
    • Working closely with you and the medical provider to coordinate your employee’s safe and timely return to work
    • Working with you to identify modified and transitional duties that your employee can perform as soon as he or she is medically able


    We’ll also be available to help you complete the following forms to get medical clearances from a physician and identify employee's physical restrictions:

    Prescription drug program

    Injured workers will be provided with a pharmacy card, which is presented to pharmacies for prescription drugs for compensable injuries. Among its benefits, the program can help the employee avoid out of pocket expenses and reduce pharmacy costs. A mail-order option is also available and it can provide long-term medications at reduced cost and greater convenience.

  4. Work with a physician panel

    The workers’ compensation laws in many states, including Pennsylvania, Kentucky, Virginia, West Virginia, Tennessee, North Carolina and Indiana, let employers establish physician panels for work-related injuries.


    In Pennsylvania, employees need to sign this form: Employee’s Acknowledgement of Physician Panel (Spanish). In other states, like Wisconsin, Illinois, Maryland and the District of Columbia, voluntary panels are offered to employees, but they’re not required for work injuries. ERIE will recommend medical providers for your physician panels.


    To request a physician panel, fill out this form. Please specify your policy number on the request.

  5. Help the employee get back to work

    Stay in touch with the injured employee about getting back to work either in a temporary or modified assignment or with full responsibilities as soon as he or she is medically able. See the sample job offer letter.

  6. Work with risk control services

    Every business owner wants to prevent bad things from happening. With Erie Insurance, you have access to a risk control services and a consultant who can evaluate the potential risks your business faces and then recommend measures you can take to help reduce those risks.


    If you have any questions about your workers’ compensation claim, please contact us or your local ERIE agent.

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