Health Plan Resources
Health Plan Resources
Overview of the health plan resources available as part of ERIE's benefits package.
UnitedHealthcare (UHC) is at Your Service!
Provider: UnitedHealthcare | Website: myuhc.com | Phone: 1-888-651-7322
Manage your health and get the most mileage from your health care benefits—for cost, quality and convenience of your care—through free resources from UHC:
- Preventive Care Guidelines: Log on to uhc.com/health-and-wellness/preventive-care to get recommendations, based on age and gender, for screenings to evaluate general health and development.
- Advocate4Me: Advocate4Me is your one-stop shop for help with questions about benefits and costs, finding a doctor near you (even making the appointment) and more to help you make confident decisions as an informed health care consumer. You can contact an advocate by calling 1-888-651-7322. Advocates are available 8 a.m. - 8 p.m. ET Monday-Friday, and nurses are available 24/7.
- Pre-members (Employees not yet enrolled) can visit whyuhc.com/erieinsurance to learn more.
New UnitedHealthcare ID cards will only be issued to newly enrolled members or to members switching plan options for 2026. If you’ve elected to get electronic statements from UHC, you’ll receive digital ID cards. You can request physical cards, if desired.
Centers of Excellence (COE)
ERIE Employees have access to UHC’s Centers of Excellence programs, which promote safe, successful and cost-effective treatment options for many complex medical conditions. The programs are offered through Optum, an affiliate of UHC, which rigorously evaluates medical centers throughout the country and chooses only those with proven experience and a statistically successful track record to be a part of the program. Optum’s nurses are experts who can help patients select the facility that best meets their needs. To help you with travel and lodging expenses related to care rendered at a UnitedHealthcare COE, ERIE's Health Protection Plan offers a special travel and lodging benefit to qualified members. Contact UHC directly for details at 1-888-651-7322.
Centers of Excellence Programs
- Bariatric Resource Services
- Cancer Resource Center
- Congenital Heart Disease
- Fertility Solutions
- Spine and Joint Solutions
- Transplant Resource Services
2nd.MD
Provider: 2nd.MD | Website: 2nd.md/erie | Phone: 1-866-269-3534
Connect with nationally recognized specialists from the comfort of your home. ERIE Employees and family members covered by the UnitedHealthcare medical plan have access to 2nd.MD, a virtual expert medical consultation and navigation service. With 2nd.MD, you can connect with board-certified specialists from around the nation to get a second opinion about a diagnosis or treatment plan – at no cost to you!
Get expert advice when you or an eligible family member has questions about:
- A new or existing diagnosis
- Treatment plan
- Possible surgery
- Medications
- Chronic condition
Teladoc Health
Provider: Teladoc | Website: teladochealth.com | Phone: 1-800-TELADOC (1-800-835-2362)
Teladoc Health general medicine services are offered under all health plan options and available anywhere 24/7. Teladoc connects you and your dependents to a U.S. board-certified doctor by phone or video. Teladoc physicians can treat many medical conditions and, when medically appropriate, provide prescriptions. (Teladoc is not meant to replace your primary care physician or the ER for a true emergency.)
Save time when you need the service by setting up your Teladoc account now. Visit teladochealth.com and click Set Up Account. To add family members, click My Family after setting up your account.
Teladoc Health dermatology services provide access to a fully credentialed network of experienced dermatologists who can diagnose and treat the same conditions as an in-office dermatologist. Rather than waiting weeks for an appointment, get a diagnosis and treatment of your skin condition in two business days or fewer.
The Teladoc Health diabetes management program combines rich data and expert coaching to create an experience personalized to you, including 24/7 support for out-of-range blood glucose readings.
See ERIE's Health Protection Plan Comparison for Teladoc cost information.
Virta
Provider: Virta | Website: virtahealth.com/join/erie
Lose weight and keep it off with Virta’s guided nutrition program available at no cost to eligible members and dependents covered under an ERIE health plan option.* Access expert guidance, exclusive digital health tools, and a complimentary kit to transform your health.
*Eligibility: Virta Health’s nutrition therapy care plans may be suitable for adults (18+) with a BMI of 25 or greater. There are some medical conditions that would exclude patients from the Virta program. Start the application process now to find out if you qualify.