Billing and Payment Support

Do you need to pay your bill? We offer several payment options.

Make a Payment

Make a Payment FAQs

You can make an online payment for an Erie Insurance, Erie Family Life or Flagship City invoice.

When making an online payment, will the amount due and due date show?

Yes, the current amount due and due date will show.

Exception: Billing Information will not show for Life or Flagship policies.

When will the payments be credited?

  • The payment will be credited to the policy on the date the payment is made, subject to ERIE’s disclaimers1.
  • The online payment service includes a time and date stamp feature, which records the exact time and date of the transaction in Eastern Standard Time.
  • All payments made after 11 p.m. EST, may take up to two business days to process.

Can I pick the date when the payment will be made?

No. All online payments are processed for the current business day only.

Can an online payment be made on more than one policy/account number?

Yes. You can make a payment on more than one policy, but each policy/account number payment must be a separate transaction.

How do I make changes to a payment or cancel a payment?

You can contact Customer Care on the same day in which the payment was made if you need to make changes to a payment or cancel a payment.

Customer Care
(800) 458-0811, option 4
Monday - Friday, 8 a.m. - 11 p.m. (Eastern)
Saturday, 9 a.m. - 4:30 p.m. (Eastern)

Erie Family Life
(800) 458-0811, option 3
Monday - Friday, 8 a.m. - 5:30 p.m. (Eastern)

What do I do if I am having trouble making an online payment?

Please contact Customer Care:

Customer Care
(800) 458-0811, option 4
Monday - Friday, 8 a.m. - 11 p.m. (Eastern)
Saturday, 9 a.m. - 4:30 p.m. (Eastern)

Erie Family Life
(800) 458-0811, option 3
Monday - Friday, 8 a.m. - 5:30 p.m. (Eastern)

Why am I seeing a “Notice of Change message” advising my routing number and/or bank account numbers have been changed?

A notice of change is a notification that your bank account information has been changed. The change can pertain to an account number, a routing number, or an account type (checking/savings). A common example is when bank buyouts occur and the routing number must change to reflect the correct bank. The message will only appear after your financial institution has informed you of the change.

If I enter old bank account information and receive a Notice of change message, will my payment still be processed or will I have to edit the bank information that I entered?

The payment will still process. The notification is a reminder to start using the new information that was provided by your financial institution.

Am I required to enter the security code (CVV) associated with the credit card?

You must enter a CVV code for MasterCard, Visa, and Discover. American Express CVV codes are not required.

 

How Can I Pay My Erie Insurance Bill?

ONLINE

To make a secure online payment for an Erie Insurance, Erie Family Life or Flagship City invoice, below is the information that you’ll need to share with us:

  • Your ERIE policy/account bill number and ZIP code as it appears on your invoice, and
  • Your payment method information, such as a checking or savings account, Debit card, Visa, MasterCard, Discover, or American Express. (Credit card payments are not available with all of our payment plans or with Erie Family Life policies.)

BY PHONE

Please contact Customer Care to make a payment by phone

Customer Care
(800) 458-0811, option 4
Monday - Friday, 8 a.m. - 11 p.m. (Eastern)
Saturday, 9 a.m. - 4:30 p.m. (Eastern)

Erie Family Life
(800) 458-0811, option 3
Monday - Friday, 8 a.m. - 5:30 p.m. (Eastern)

BY MAIL

Mail payments to:

Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530

IN PERSON IN ERIE, Pennsylvania

You can make a payment at the company’s headquarters in Erie, Pennsylvania. The cashier window is located at the intersection of 6th and Holland streets. It is open from 8 a.m. to 6 p.m., Monday through Friday. For your convenience, free parking is available at the entrance of the building.

OTHER OPTIONS: Automatic payments

With automatic payments, you can have your payments drawn automatically from a checking or savings account. It’s a quick and convenient way to pay your insurance bill. The options:

  • Automatic Payments are available for auto, home, boat and personal catastrophe liability policies on certain payment plans, including Annual, Quarterly, 9 Month or Monthly.
  • ERIExpressPay® is ERIE’s automatic payment option for business insurance policies.
  • Chek-matic is ERIE’s recurring monthly direct debit programs for life insurance payments.

You can sign up for the automatic payment options by contacting your local Erie Insurance agent.2

OTHER OPTIONS: Combine Your Billing Statements

With ERIE’s Account Billing option, you can combine more than one insurance policy on a single billing statement.3 Each policy can have a different effective date and payment plan. To take advantage of this option, contact your Erie Insurance agent.

1Erie Insurance reserves the right to refuse your payment if you have failed to make timely payments as required under your policy, if your policy is pending cancellation, if your policy has lapsed, or for any other permissible reason. If your policy has lapsed, there is no coverage under your policy for any loss that occurred while your policy was out of force. If Erie Insurance elects to refuse your payment, the transaction will be processed and any unearned funds collected will be credited back to you. THE PAYMENT ACKNOWLEDGEMENT DOES NOT SERVE AS PROOF THAT INSURANCE COVERAGE IS IN FORCE.

2Automatic Payment options are not available with Bonds, Flagship Auto, Account Billed and Assigned Risk policies. The 9 Month payment plan is not available in Kentucky.

3The Account Billing option is not available in Kentucky or with Erie Family Life Insurance policies or surety bonds for businesses. Personal and commercial insurance policies cannot be combined on the same Account. An Account that includes a policy on the Annual or Third-Third-Third payment plans may not be paid by credit card except for New York and Maryland policies.

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