Home Insurance Support

You can view summaries of your auto and home insurance policies via your online account. Learn more about how to log in to create an account. You may also contact your local ERIE agent to get a copy of your homeowners policy or contact our Customer Care team.

• Report the claim to your agent or Erie Insurance immediately.
• Take photos of the damaged property.
• Protect your property from further damage. Ensure it is weatherproof and protect any exposed openings to the building.
• If you need help removing water from your building, we can provide options for emergency service contractors to protect your home or business from further damage. Keep any receipts for emergency expenses you incur.

You may be asked to retain items for inspection, so do not throw anything away before speaking with your ERIE adjuster. It may be helpful to take photos of the damaged items.

You will need to complete an inventory sheet listing all missing or damaged property. This inventory should be room by room, including complete descriptions of the damaged property. The description should include brand names, model numbers, age, purchase price and place of purchase. 

An ERIE adjuster will be assigned to your claim and will work with you to estimate your damages. If your claim requires a field inspection, we will send either an ERIE adjuster or an independent adjuster to your home or business to take photos and assess the damage.

Unfortunately, there is no single response to these questions because so many factors go into determining each answer, such as your policy coverage, claim history, type of loss and length of time you’ve been with Erie Insurance. You can review your policy coverage information and, if you have any questions about your claim, talk to your agent and the adjuster assigned to handle your claim. Learn more about how to start a home insurance claim.

It depends. In most cases, if you have water damage from a water pipe that bursts or a washer hose that leaks or explodes, your homeowners policy may cover the damage, but there are many factors that determine if a claim is covered. If water leaks into your home through the foundation or because of a flood, the damage is not covered under your home insurance policy. If the water damage is due to an ongoing leak, see page or other maintenance problems, it is also not covered. If you have questions about your claim, talk to your local ERIE agent or the adjuster assigned to handle your claim.

Your policy covers damage caused by some natural disasters, but there are many factors that will determine if a claim is covered. Before a storm hits, review your policy with your local ERIE agent so you understand what’s covered. If flooding occurs because of the natural disaster, for example, your homeowners policy will not cover the damage. Damage caused by floods is not covered by homeowners policies. Talk to your ERIE agent about obtaining a separate flood insurance policy. ERIE partners with American Bankers to offer this coverage to customers.