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Support Center

Find answers to commonly asked questions about insurance policies, claims, bills and more
What can we help you with?

The help you need, the service you want

For general questions related to  paying your bill, making an online payment or setting up paperless billing.
You can count on support from ERIE agents and claims adjusters, who have lots of experience to handle your auto, home or business insurance claim. 
Creating your online account gives you immediate access to your ERIE auto ID card (not in N.Y.), policy information, claims status, online bill pay and more. 

ERIE is here to help

Find answers to frequently asked questions, step-by-step claims information and more.

For help with general car insurance support topics, filing an auto or windshield glass claim and more visit our auto insurance support hub.

For help with general home and renters insurance support topics or filing a claim visit our home insurance support hub.

For help with general life insurance and ID theft support topics, filing a claim and more visit our life insurance support hub.

For help with general business insurance and workers comp support topics, filing a claim and more visit our business insurance support hub.

Not sure where to get started? Find support for contacting roadside assistance, an ERIE agent, customer care and more.

For information about floods, tornadoes, earthquakes and more visit our disaster safety information hub.

Learn more about erie's mobile app

Available for iOS and Android.

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Find more help on our blog

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More than 12,400 licensed agents are available to help you choose insurance coverage for you that best suits your needs.


Claims support is available 24 hours a day, 365 days a year. We’ll be there when you need us.


We have more than 6 million auto, home and business insurance policies in force. Our protection is practical and our team is reliable.